Refund policy
We want you to be satisfied with your purchase. Please review our return and refund policy carefully before submitting a request.
↩️ Return Eligibility
| Condition | Eligible for Return |
|---|---|
| Unopened & unused products within 30 days of delivery | ✅ Yes |
| Opened or used products | ❌ No |
| Items returned after 30 days of delivery | ❌ No |
| Items returned without prior authorization | ❌ No |
📋 How to Initiate a Return
1. Contact us at support@umipear.com within 30 days of receiving your order.
2. Please include your order number and the reason for your return request.
3. Wait for our confirmation email before returning any item. Return instructions and the correct return address will be provided after approval.
4. Please use a trackable shipping service when returning items.
📍 Return Address
Return locations may vary depending on the original shipping destination and fulfillment center.
| Region | Return Location | Address |
|---|---|---|
| United States | California Warehouse | 895 S Rockefeller Ave Unit 106 Ontario, CA 91761 United States Phone: +1 310-845-6383 |
| International Orders | China Operations Center | No. 283 Zhongshan North Road, Unit B306-1, Gulou District, Nanjing, Jiangsu 210000, China Phone: +86 15395588249 |
🚚 Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged upon delivery.
We recommend using a trackable shipping service, as we are not responsible for packages lost during return transit.
💰 Refunds
Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.
If approved, refunds will be issued to the original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.
🚫 Non-Refundable Items
The following items are not eligible for return or refund:
• Opened or used products
• Items returned without prior authorization
• Items returned after 30 days of delivery
• Final sale items, if clearly marked at checkout
📦 Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include clear photos of the issue. We will work with you to provide a replacement or refund when applicable.
❓ Questions?
Email: support@umipear.com
Phone: +86 153 9558 9249
