Refund policy
Last updated: November 4, 2026
30-day returns for unopened products
Contact us within 30 days of delivery to request a return of unopened, unused products. This is not an opened-product trial or an unconditional money-back guarantee.
How to request a return
- Email support@umipear.com with your order number and reason for return.
- Wait for authorization and the return instructions before sending your parcel.
- Use a trackable service and retain your shipping receipt.
Return locations depend on your destination and fulfillment center. Do not send returns to our registered address without instructions from our support team.
Return shipping
You pay return shipping unless the product arrived incorrect, defective or damaged.
Refund processing
We inspect returned items and email the outcome. Approved refunds are issued to the original payment method within 7–10 business days; your payment provider may require additional processing time.
Exceptions and damaged items
Opened or used products, unauthorized returns, returns outside the 30-day period and items clearly marked final sale are not eligible under our standard return policy. If an item arrives damaged, defective or incorrect, contact us promptly, preferably within 7 days, with photos so we can arrange an appropriate resolution. This policy does not limit mandatory consumer rights.
Existing orders
If a different return or guarantee offer applied when you placed your order, contact support with your order details. This update does not reduce the terms promised for an existing order.
Umipear is operated by cofubalty L.L.C.
Registered address: 30 N Gould St Ste N, Sheridan, WY 82801, United States.
Email: support@umipear.com
Phone: +1 716-202-2365
