Shipping policy
We ship from two fulfillment centers depending on your location — our US warehouse (for US orders) and our China operations center (for international orders).
📦 Processing Time
| Destination | Fulfillment Center | Processing Time |
|---|---|---|
| United States | California Warehouse | 1–3 business days |
| International Orders | China Operations Center | Within 3 business days |
🚚 Shipping Rates & Estimated Delivery
| Region | Carrier | Standard Rate | Free Shipping | Estimated Delivery |
|---|---|---|---|---|
| United States | USPS | $4.99 | Orders $47+ | 3–7 business days |
| Canada | China Post / Local Carrier | $4.99 | Orders $47+ | 7–15 business days |
| Australia | China Post / Local Carrier | $4.99 | Orders $47+ | 7–15 business days |
| Other Countries | China Post / Local Carrier | $4.99 | Orders $47+ | 7–20 business days |
📬 Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 24–48 hours to update depending on the shipping carrier.
🌍 Customs & Import Duties
International orders may be subject to customs duties, import taxes, or additional fees determined by the destination country. These charges are the responsibility of the customer and are not included in the order total.
We are not responsible for shipping delays caused by customs clearance or local carrier disruptions.
⚠️ Shipping Availability
Shipping availability may vary depending on carrier restrictions and regional logistics conditions. If shipping to your region is temporarily unavailable, please contact our support team for assistance.
📍 US Fulfillment Center
895 S Rockefeller Ave Unit 106
Ontario, CA 91761
United States
❓ Questions?
Email: support@umipear.com
Phone: +86 153 9558 8249
